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Personalisation Terms and Conditions

Shipping Time Frames

If you opt to personalise your jersey, please allow up to an additional 10 business days to your delivery time frame. For your delivery time frame, please consult our delivery page.

Please note that it can take up to 8 weeks (minimum 4) for the delivery of personalised footballs. Each Football is produced exclusively by the official licensed manufacturer (either Sherrin for AFL footballs or Steeden for NRL Footballs).

Pricing

Name Only - $15.00 (maximum of 9 letters, no punctuation nor unusual characters, including spaces).
Number Only - $15.00 (maximum of 2 digits)
Name and Number Set - $30.00
Identity Direct personalised products have no extra charge (price inclusive of mandatory personalisation)

Alterations & Cancellations

Alteration or cancellation requests for personalised orders can only be made within 24 hours after the order has been placed and although every attempt will be made to action your request, we cannot guarantee this.

Returns

Please choose carefully as garments with personalisation cannot be returned or exchanged. Under certain circumstances we can seek to repair or replace your personalised item if it has been found faulty after detailed examination by our Customer Happiness Team. We will not accept returns of personalised items if prior to, during or after the personalisation process a player changes his number, is injured or leaves the team for any reason.

Please Note:
Personalised jerseys containing offensive content will not be processed and you will be contacted via our Customer Happiness Team to confirm how you would like to proceed with your order.
 

FAQs

What is Personalisation?

Personalisation is where customers can opt to have names and numbers printed (or applied) to the back of a jersey.

Which jerseys can be personalised?

Personalisation options will appear in the product detail page of those items that can be personalised.

Can I personalise a name and number?

Certain items can be personalised with name and/or number. Others can only have numbers applied. When an item is a number-only personalisation, you will only be provided an input box for numbers.

How do I personalise my jersey?

Step 1: Select the jersey you want personalised
Step 2: Select the size and quantity of this item and click "YES" to personalising your jersey
Step 3: Add your name and/or number into the text boxes
Step 4: Review the sample image
Step 5: Add this item to your cart and proceed with your payment

What will my personalised jersey look like?

During the personalisation process you will be provided a link to preview your jersey personalisation. Please note that this provided image is for illustrative purposes only. Actual printing may differ from generated image.

Can I send you my jersey to get personalised?

No, we can only personalise jerseys when they are purchased through our online store and only at the time of purchase.

Will the jersey be printed with official typefaces?

Where possible jerseys may use the current official typeface, however in some cases generic fonts may be used.

Can I personalise kids’ size jerseys?

Yes personalisation is available on some kids’ size jerseys.

Can I personalise toddler size jerseys?

No, personalisation is not available on toddler size jerseys.